Maryland Blue Crab Customer Care

Maryland Blue Crab Express is dedicated to providing excellent customer service and the freshest Maryland blue crabs and seafood on the web! We offer tools to allow you to view past orders, update your account information, expedite checkout process, reset your password and more. Please see below for detailed information on each section.

Call 1-866-532-CRAB to speak directly with a Customer Care specialist regarding any questions or concerns you may have.

Customer Care Service Hours Monday - Sunday: 11 a.m. - 7 p.m. EST

Where We Ship

Currently, products ordered through our website may only be shipped to the 48 contiguous United States.

 

How to Order Online

Select Items and Place an Order Online
Selecting products and placing an order at Maryland Blue Crab Express is quick, easy and above all, completely secure. Follow these helpful steps to complete your online order. If you are merely making a shopping list, you will follow all steps except "Completing Your Online Purchase."

Placing an Item in Your Cart
Once you have found the item you want, simply enter in the quantity and click the "Add to Cart" button. This button is located at the bottom of the Product Detail Page, just to the bottom of the product image. If you do not enter a number in the Quantity box, it defaults to "1".

When you have finished adding items to your Shopping Cart, click the Checkout link (located on the right-hand panel on every page of our site). This begins your checkout process.

Changing Item Quantities
If you wish to buy multiple quantities of an item you have placed in your Shopping Cart, change the number in the "Quantity" box. Please click the "Update" button again for each change you make in the quantity. The quantity does not add the new number to your current total, but instead replaces it. You can view your Shopping Cart at any time during the shopping process by clicking on the View Cart link on the right-hand panel.

If you prefer to wait until another day to buy the items in your Shopping Cart, Maryland Blue Crab Express saves those items (using a cookie) and keeps them active for three (3) days. You may continue to add items to your Shopping Cart if you return to the site within three days.

Removing Items From Your Cart
Delete unwanted items from your shopping cart by clicking on the "X" button located on the right side of the item in your shopping cart.

Completing Your Online Purchase when Purchasing Products Online
Secure Online Ordering is enabled by clicking the "Checkout" button. This link will take you into a secured area where Maryland Blue Crab Express will guide you step-by-step through the order process to complete your on-line transaction.

 

Customer Accounts

If you need to revise your profile, change your password, view order history, create a shopping list, or set up express checkout, sign in to your account.

Not a registered user? Take a moment to register with Maryland Blue Crab Express and enjoy faster online checkouts, sign up for e-mail newsletters, save shopping and projects lists, create a gift registry and more.

Signing Up
Wondering about the status of an order? Want to change your billing or shipping information? Care to view previous orders placed on our website? All these can be done by yourself via My Account. Sign Up now and enjoy a more convenient method of shopping.

Changing Billing & Shipping Address
To change the name, billing and/or shipping address associated with your account, sign in to My Account using the e-mail address and password currently associated with your account, and click the Update Billing Information link under Account Settings menu.

View Order History
To view your Order History, sign in to My Account using the e-mail address and password currently associated with your account.

Checking Order Status
If you have already signed up for a Customer Account, please login in here to check the current status of your order. If you are not currently signed up for a Customer Account, please Sign Up Now! . This will expedite future ordering processes and all future orders will be accessible through your account.

 

Online Security Policy

Ordering Online with us is safe and secure! All our orders are backed by with a $10,000 coverage against fraud and misuse as a result of directly ordering from the MarylandBlueCrabExpress.com website.

Maryland Blue Crab Express employs a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

A note about the Fair Credit Billing Act. Under this act, your bank limits your total loss and cannot hold you liable for more than fifty dollars of reported fraudulent charges. In the event your card is used in a fraudulent manner, you must notify your bank or card issuer immediately and in accordance with its reporting rules and procedures.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a U.S. Postal Money Order (only) or a personal checks. Personal checks will delay your order as we must wait for your funds to clear before we ship any merchandise.

Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. To order by check, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address below.

 

 

Return & Refund Policy

Due to the nature of our business and the products, we offer, items purchased through the MarylandBlueCrabExpress.com website cannot be returned. Maryland Blue Crab Express Co. strives to ship the absolute freshest seafood available anywhere. Every item we sell is carefully inspected before it is packaged and shipped. When your order leaves our facility, it is packed with more than enough refrigerant to prevent spoilage. If our seafood arrives damaged, please contact us immediately. If your order is spoiled or damaged due to negligence by Maryland Blue Crab Express, we will replace it free-of-charge. All concerns must be received within 48 hours of delivery.

If you receive an order that you suspect is spoiled, contact us immediately and please do not discard of any suspected spoilage or damaged products until a representative from Maryland Blue Crab Express is contacted. We may request that you return them to us for inspection.

Since Maryland Blue Crab Express offers nearly all perishable products, shipping ALL our seafood in the freshest condition takes thought and careful planning. We've come up with our own fresh gel pack system that keeps perishables cool in transit for up to 48 hours. We take care to arrange your seafood in specialized boxes designed to keep your order in the freshest possible condition upon arrival. We are dedicated to providing you with the freshest hard shell crabs and seafood on the web, therefore, if you have any questions about our Return and Refund Policy, please feel free to call us at (866) 509-CRAB.

Since crabbing is depended on conditions beyond our control Maryland Blue Crab Express reserves the right to pack and equivalent dollar amount of crabs to fulfill orders.